Grande Collection Hotel & Spa

We booked our stay an hour before we arrived to the hotel. The service was amazing. Staff were very welcoming and a special shout out to Anna for organising our tours to halong bay and ninh binh. We stayed here for 3 nights and everyday our room was cleaned and felt so good to walk back in to. Also, the breakfast was really good! A lot of options and very good location - atm is right next door and everything is within a walking distance.

This was our second time staying at the Grande Collection Hotel & Spa. The team very kindly let us leave our bags with them whilst we visited Bai Tu Long Bay, which was a huge help, and very kind of them. On arrival, they immediately knew who we were and had checked us in to a lovely big room. The room was beautifully decorated, as they all seem to be, this time with a gorgeous deep green. The bed was equally as comfortable and we had an amazing nights sleep. The shower was fantastically warm, no waiting time for the hot water as you often get in Vietnam, and I must say, the acoustics in the bathroom are very good. So if you’re belting out the new Wicked soundtrack, this is the hotel to choose. We had a very early departure in the morning but the team very kindly sorted us out with a breakfast box each to take with us, which we gladly enjoyed before checking into our flight to come home. I cannot recommend this hotel more, brilliant location, fantastic rooms and the staff are exceptional; we will be back!

Our stay with Grande Collection Hotel & Spa was fantastic. Rooms were nice, clean, and comfortable, and the bathroom was wonderful. The staff was very warm and welcoming as well as helpful in coordinating various services upon our request, including an airport transfer and laundry. Location was close to a lot of great local restaurants and bia hoi spots. The breakfast had a good spread of hot and cold food/beverage options. We also made use of the hotel’s bar and had great conversations with the staff while enjoying drinks! Other bonuses are having both a reliable ATM and a great egg coffee shop right across the street (you have to order a pink salt coffee - the best coffee you will ever have, guaranteed).

Great location, the hotel is pretty and team is really nice. The only problem is that the rooms are not sound-proofed at all, it was very very noisy, we could hear the waterpipes rumbling in the wall behind our heads, but above all, customers were rude, some people were yelling until the middle of the night, taking video-calls right before our door, kids running and screaming early in the morning. It's a shame for the hotel is a beautiful place and people working there are great. But if you're looking for some rest, it's not the right place to stay.

The finish on the property is beautiful, I adore the inky green colour on the walls and the bed was wonderful. The shower was also one of the best we had in three weeks travelling Vietnam; instantly hot and loads of hot water, it was actually too hot at one point 😂 the staff were so helpful when our flight kept getting delayed and even the poor night porter, who we had to wake up at nearly 2am, was friendly and explained everything perfectly. I would absolutely recommend this place.